“HELPING THEM MAKE THE BEST BEER POSSIBLE”
“At one point I was a one-woman band,” says Fiona, who was brewing once a week, “and every day was rigid in terms of what I could do.”
If the schedule said brewing, she had to brew – or a week of production and sales would be skipped. So on the occasion, the delivery lorry was unable to get to them in time, Crisp’s sales team understood the implications to the business and somehow found a way of getting grain to Loch Lomond. This was at a time the brewery was ordering one pallet of grain to last a few weeks.
“Somebody was here the following day, at eight in the morning, with my malt,” says Fiona. “It was above and beyond, because they knew how tight things were initially.” Now the brewery is ordering up to eight pallets a week and, “there’s no difference in the service received when we were small to the service we receive now,” she says.
Crisp Malt are also always there for advice. “If we’ve pointed out that there’s anything we’re not sure about, they will always look into it, always investigate, and always come back to us,” she says. “Nothing is ever a hassle.”
Transitioning from homebrewing into a commercial brewhouse isn’t as simple as multiplying up recipes. Moving on to much bigger production, means being absolutely sure that everything is going to work, or there’s a risk having to throw away much larger batches of beer.
“There’ve been a couple of times when we’ve said to Crisp: This is what we want to do: do you think this is going to work?” With brewers like Carl Heron, the craft brewery sales manager, on the team, there’s someone with lots of experience to answer those questions. “Carl was always on hand to say ‘yes, that’s definitely right,’ or ‘maybe try tweaking this or tweaking that.’”
Having brewers as part of the team is a really important part of the service Crisp offers.
“It’s been a wonderful journey for Fiona and Euan,” says Carl, who moved from brewing and production into sales when he joined Crisp. Loch Lomond was one of the first breweries he supplied.
“We had a lot of chats about beer styles and brewing. That gave them a better understanding of why certain things happened at certain times,” he says. One initial issue he remembers was with getting low extract from their mash. “I went into the brewery, spent about half a day going through brew sheets, trying to work out what was happening,” he says. “It was a combination of liquor-to-grist ratios, temperatures and sparge. We optimised that to resolve everything.”
Carl and Fiona both use the word ‘confidence’ when talking about the support from Crisp – it gave them reassurance that they were doing things right.
“They were making better and better beers, winning competitions, and it was really, really good to be a part of that, supporting them both technically and with the malt,” says Carl. “It’s about that partnership. It’s always about helping customers make the best possible beer.”
Loch Lomond Brewery ran brewing trials before moving to Scottish-grown base malt, “The most important beer for us to trial it with was Silkie Stout,” says Fiona about Loch Lomond’s famous 5% ABV Oatmeal Stout. “It’s the beer that says the most about the malts we use. It has so many different malts in there. It’s got coloured malts, it’s got oats: it’s just a huge beer with lots and lots of flavour in it.”
Silkie Stout uses a recipe which hasn’t changed since day one, and it’s also Fiona’s favourite beer. As part of the process of changing base malts, Loch Lomond sent the beer to Crisp to do their own taste test. “They, like us, wouldn’t have told the difference,” says Fiona who reiterates how happy they are with the Scottish malt.