Deliveries Update

You may have seen in the news that many logistics companies in the UK are struggling with the unprecedented ramp up in demand for goods as the country eases out of lockdown. Unfortunately, our malt deliveries are not immune to this and we have now been contacted by our pallet carrier to inform us that they have been forced to make temporary operational changes to try to alleviate the backlog issues the demand is creating.

It is with great regret that between now and 7th June, Crisp can only offer our UK customers what the pallet carrier call a STANDARD DELIVERY SERVICE but with an additional day tacked on. If the situation improves ahead of schedule, we will resume normal services ahead of this date.

What does that mean for you?

The new system is that if you order on Monday, we will load the pallet on Tuesday (day 1) and this will be delivered on Friday between 9am and 5pm (day 4).

The second change is that we can no longer offer an express service. Previously we were able to expedite a delivery by 24hrs for a fee of £25. This is not possible during this period.

The implications of a standard delivery also means that we can’t offer guaranteed delivery times (pre 10am, pre 12 noon, etc.).

What we’re asking you to do

We would kindly request that you place your order in plenty of time. This situation is truly unprecedented and while we are doing everything we can to ensure pallets are collected on time by increasing the number of hours we are running our bagging line and ensuring our warehouse is full, once the pallets are in the network we cannot track them.

What measure we’re putting in place to support you

We pride ourselves on our strong customer service and we know that the next month could be tough for all of us. That’s why we’re putting more of our team, including our sales managers, on the phones so that when you contact us we can cover more lines as we anticipate a higher number of incoming calls. We will also be reaching out proactively to check that order have arrived. Please also reach out to your account manager if you’re concerned about an order or unhappy with the service offering.

Don’t forget that orders can be placed by email to sales@crispmalt.com or by calling the main phone number on 01328 829 391 option 1 for sales orders and queries. Our lines are open from 9am until 5pm to take your calls. You can also email or call your sales manager directly if you struggle to get through. All sales managers are working from home at present and readily available to help.

We fully understand the difficulties this situation presents to you, and our team will do everything they can to support you through it and get those fermenters turning out wonderful beer again.

Best wishes from everyone at Crisp Malt.